Last season we combined our work across both the EFL Family Excellence Scheme and Away Fan Experience Project into a unified strategy.
In fact we went a stage further to involve the widest possible spectator consolation by introducing a Fan Engagement Centre.
35 suggestions were received by email or at the meeting. The vast majority have been successfully implemented. If you would like a list of the actions please email: customerservices@exetercityfc.co.uk
We are holding our second Fan Engagement Centre in the Museum at St James Park on Monday, July 29 at 6pm and you are welcome to join us.
For eleven seasons we have participated in the EFL Family Excellence merit award. In recent seasons we have successfully built our progress year on year culminating in being judged League Two runners-up in each of the last two seasons and 15th amongst the 72 EFL clubs.
The majority of these clubs having far more resources to deploy on fan engagement making our achievements to date even more commendable. The task now is to go one better and win the League 2 award outright. To get into the overall EFL top ten would also be admirable.
This will not be easy as we know in advance we will need to be better than both Mansfield and Plymouth who were both in the top ten clubs last season.
The Away Fan Experience Project was in its third year last season. A fairly disastrous report by a Notts County supporter in year one left us with a poor reputation. Two years ago despite the restricted capacity we chalked up a creditable and satisfactory overall score of 8/10 across the areas reported on. Last season after further development we won the League Two award. Backed by the new Marsh Kia St James Road covered terrace and associated facilities we are optimistic but not complacent of holding on to the League 2 top spot.
Our Fan Engagement Centre this year will review what we have done in the past to look after all our supporters. To become even more inclusive of the wide diversity of supporter, add new ideas and refresh our approach to the match day experience.
The Centre will be designed to discuss strategic elements relevant to all our supporter base. To gather new ideas and a fresh oversight of our activities. So your ideas and suggestions will be most welcome. To help us develop activities likely to increase the focus on, and the likely success of, activities aimed at driving spectator growth.
The Centre will be open to all supporters who feel they have an idea to suggest, an improvement to be made or skill to offer.
You can just turn up on the night. But it would be helpful if you could email: customerservices@exetercityfc.co.uk so that we can send you full details and get some idea of numbers to plan refreshments.
Can’t make it to the Centre? Want to make a suggestion on an activity we could use to enhance the match day experience? Want to recommend an improvement in a particular area or even want to help please email: customerservices@exetercityfc.co.uk.
We look forward to seeing you at the Centre or hearing from you with your suggestions by email.