Accessible Ticket Information
Please click here to view Exeter City's Accessibility policy
If you would like to register for a personal assistant ticket or online booking access for the wheelchair bays, please complete this Access Requirement Form.
ACCESSIBLE PARKING & ACCESS:
Accessible Parking is very limited, (supporters are advised to contact club reception or our Disabled Supporters' Liaison Officer for availability - details at the bottom of this page).
Accessible Entrance to all stands is through the accessible gate to the Big Bank Stand via Stadium Way, it is fairly level and ramps are in use within the Stadium. There is an accessible entrance for Away supporters in St James’ Road to allow entry to the Main Stand and Away Terrace.
PLACES & POSITIONS:
Wheelchair users (designated areas):
41 (57 if needed) Home Supporters: 1 area in the Main Stand (covered & elevated), 3 areas in the Big Bank Stand (all elevated but only 2 are covered), 4 areas in the Adam Stansfield Stand (1 elevated & 3 at pitch level).
NOTE: When demand is greatest, 16 more spaces will be provided in the front row of the Adam Stansfield Stand (all pitch level). This gives 57 spaces for home supporters, if and when needed.
Waterproofs are available to those supporters using area 1 in the Big Bank. Ask nearest steward if required.
8 Away Supporters: 1 area in Main Stand (Area L – 3 PA seated spaces – covered & elevated), 1 area in St. James Rd Stand (5 PA standing spaces – covered & pitch level).
Personal Assistants are seated within designated areas.
Ambulant Disabilities: Unlimited places. Seating is arranged in relation to mobility difficulties.
Blind and Partially Sighted : Unlimited places, Personal Assistants are seated adjacent.
Dedicated commentary service: 10 headsets in total available for Home & Away supporters.
Supporters wishing to use the commentary service are advised to contact club reception for availability and to reserve a headset.
Deaf and Hard of Hearing : Unlimited places. On request, a Portable Induction Loop is available for use in the club shop and reception.
Assistance Dogs: Assistance dogs are admitted to the ground. The Club’s Stadium Manager or Disability Liaison Officer should be contacted in advance for all relevant information.
Other Disabilities: Unlimited places.
Designated Disability Steward: To assist home and away supporters with disabilities.
WHEELCHAIR FOR HIRE:
The club has an assistant wheelchair available for hire on match days for those supporters who have a need of a wheelchair because of a temporary disablement.
Anyone requiring the use of the assistant wheelchair is advised to contact club reception for availability.
ACCESSIBLE TOILETS; CHANGING PLACES ROOM & CATERING:
Five adapted toilets in total: one in corner of Big Bank Stand / Stadium Way Entrance; one plus one Changing Places room in the Adam Stansfield Stand (supporters are advised to bring their own sling for the portable hoist), one in the away terrace and two in ‘The Park’. All equipment in the room is used at the supporters’ own risk. Areas are stewarded with Radar locking key systems in use.
Catering Facilities: Available. However, only the Adam Stansfield Stand is dedicated at this time.
OFFICIAL AWAY CLUB TRAVEL:
For reasons of Health and Safety, wheelchair users are asked to be accompanied by a personal assistant.
TICKET INFORMATION:
Supporters requiring access to accessible wheelchair areas and all those others with disabilities are advised to purchase tickets in advance if they do not hold a season ticket as the club. Tickets can be bought over the telephone or via the club's online ticketing site.
THE PARK (Centre Spot):
This building has accessible facilities which includes toilets with radar key locks and lift.
DIRECTIONS:
From M5: Exit M5 at junction 30, and then follow signs for Middlemoor. Take 2nd exit at Middlemoor roundabout (signed Heavitree), Follow signs City Centre, going through Heavitree (Approx 2 miles) passing the Police Station on your right, at roundabout take 4th exit onto Western Way (signed Pinhoe and Broadclyst). At next roundabout take 2nd exit into Old Tiverton Rd, take 2nd left into Stadium Way for St James Centre/Centre Spot.
From East: Take the A30 towards Exeter, Follow the directions ‘From M5’.
From West: Follow the A38 towards Exeter, joining the M5 North at junction 31. Leave at junction 30 and then follow the directions ‘From M5’.
ADDRESS & CONTACT DETAILS:
Exeter City Football Club, St. James Park, Stadium Way, EXETER, Devon, EX4 6PX
Club Reception: Tel: 01392 411243 or Email
Exeter City Ticketing (home supporters only): Online tickets: Online ticketing
ECFC Ticket Hotline: Tel: 01392 411243, option 3
ECFC Disability Point of Contact:
Jeanne & Dave Jones (Disability Liaison Officers)
Exeter City Football Club, St. James Park, Stadium Way, Exeter, EX4 6PX. Tel: 01392 411 243 (EXT 226)
Email: disability@ecfc.co.uk
ECFC Stadium Manager:
Tel: 01392 411243