We have an exciting opportunity to join our unique and special club as Conferencing & Hospitality Executive.
As a club we are proud to be different and put our supporters and community engagement at the forefront of everything we do with 20 years of Supporters’ Trust ownership.
This role forms part of our commercial team reporting into our Commercial Manager supporting us in increasing revenue streams within matchday hospitality and non-matchday venue hire. You will showcase our facilities ensuring all visitors to site experience a warm welcome and leave site having made a booking or are able to go away and make an informative decision based on their experience and the information you have provided.
You will be proactive in following up enquiries and visits to site to ensure you continue to build on the customer experience and awareness of the Club and its facilities. The customer experience continues through effective communication in the run up to any event(s) to ensure all needs are met and arrangements are clear to ensure smooth delivery from our food and beverage team as this role will not be responsible for the delivery of the event.
As Conferencing & Hospitality Executive you will be present in our lounges on home matchdays having taken customers hospitality bookings this will be an opportunity for you to engage with these individuals and ensure they have had a great experience. Being able to build these professional relationships through your positive energy, passion for customer service and focus of best possible experience every time is critical. A better never stops mindset is essential in encouraging feedback from customers and visitors and an ability to share this with the appropriate individuals and ensure actions are taken.
As a team we are respectful and proud of our heritage and the investment the Club has made in both our facilities and team and we are focused on our future and opportunity available. Through our shared ambition we strive to achieve our goals of High Performance Football, Focus on Growth, One Team, Outstanding Supporter & Community Engagement and Financial Sustainability & Operational Excellence. We aim to do this with the right people in the rights roles creating a collaborative environment where everyone understands their contribution to the Club and the impact they have on our success.
We welcome applications from, confident, enthusiastic, passionate individuals who are highly motivated and have a keen eye for detail. Excellent communication skills and the ability to deliver and meet deadlines is essential as well as a natural flair for exceptional customer service. Previous experience in hospitality and venue sales would be advantageous but it is not essential as full training will be provided.
This is a full-time 40 hours per week position and hours will primarily be Monday to Friday office hours, however candidates will be required to work home matchdays in line with our fixture list. We offer hybrid working in line with the business needs/job role requirements and candidates will need to have the flexibility to work of an evening and weekend on occasions when specific commercial events are taking place (e.g. golf days, corporate player sponsors evening) and flexibility to be available as per customer requirements in line with visits to site. Candidates must be able to adapt to the changing demands of working in a busy and dynamic sporting and customer facing environment.
For the full job description, including details of the person specification and company goals, please click here.
Prior to commencing work a right to work document(s) must be presented and references and a DBS Check will need to be undertaken.
How to apply
If you wish to apply for this position, please click here.
Only completed applications that are submitted via People HR will be accepted. Any applications after the closing date will not be accepted.
The closing date is: Sunday 14th July 2024
Interview date: Week commencing 22nd July 2024
All candidates will require a DBS Check and must be able to prove their eligibility to work within the UK.
ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.
As an integral part of our dynamic team, you will play a crucial role in upholding our organization's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values.
Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities.