As we start the 2024/25 season our Kiosk Manager has decided after 20 years of loyal service to leave the Club which has led to this opportunity to join our unique and special club as Kiosk Supervisor.
The Club has a special place in the heart of the community and is proud to be a family friendly club having once again achieved gold last season, for the fourth year running, for family excellence from the EFL.
As we head into a new season, we want to continue to build on this success continuing with our goals of high performance football, focus on growth, one team, outstanding supporter & community engagement, financial sustainability & operational excellence.
The role of Kiosk Supervisor will report into our Food & Beverage Manager and be responsible for smooth and effective operation of our kiosks. We have 7 kiosks at St James Park which open on our home matchdays and we have a new kiosk at our Cliff Hill Training Ground facility which the Kiosk Supervisor will be responsible for.
As part of this role you will supervise a loyal and established team of kiosk staff and will need to build on this with the recruitment of new team members to build resilience and support the growing needs of the business. You will work with the Food & Beverage Manager to ensure appropriate training and induction plans are completed and develop team members to achieve our goals.
As part of your supervisory role you will play an integral role in creating a collaborative environment where all staff feel valued and understand their contribution to the Club. You will need to lead by example, energise a team, drive standards and adapt and find resolutions in a busy and demanding environment.
Elements of this role will be front of house and you, and your team will need to ensure visitors receive a warm welcome, efficient and informed service and they leave having had a great experience, keen to return.
The Kiosk Supervisor will support the Club in focusing on growth and new revenue opportunities within these outlets and be competent in presenting new ideas and initiatives to management. You will also need to encourage constructive feedback from your team and ensure they have opportunity to share thoughts and ideas.
Candidates will need strong administration skills in order to coordinate staffing and be responsible for producing and reviewing relevant documentation for all aspects of food and drink within these units. Deliver high standards of food hygiene and cleanliness ensuring compliance with legislation and company policies to ensure we maintain our 5-star rating.
A working knowledge and certification in food hygiene, allergies and health & safety compliance is essential. Hospitality experience is essential and experience of managing or supervisory a team is desirable. Excellent communication and numeric skills are essential and candidates should have a positive dynamic mindset and be innovative problem solvers with an ability to adapt.
This role requires physical stamina as you will be moving stock and on home matchdays moving throughout each kiosk to ensure smooth effective service within a fast-paced environment. A strong work ethic and flexible approach to working pattern is essential in line with the business needs and industry demands. Candidates will need to commute to both St James Park and The Cliff Hill Training Ground in line with the F&B functions across the 2 sites.
This is a part-time 30 hours per week role and candidates must have the flexibility to work evenings and weekends (to include bank holidays) in line with the opening times of kiosks.
Prior to commencing work a right to work document(s) must be presented and references and an enhanced DBS Check will need to be undertaken.
How to Apply
If you wish to apply for this position please follow this link here.
Only completed applications that are submitted via People HR will be accepted. Any applications after the closing date will not be accepted.
- The closing date is: Sunday 4th August 2024
- Interview date: To be confirmed
All candidates will require a DBS Check and must be able to prove their eligibility to work within the UK.
ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.
As an integral part of our dynamic team, you will play a crucial role in upholding our organization's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values.
Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities.