We have an exciting opportunity to join the Club on a part-time (24 hours a week) basis as Reception, Ticketing & Retail Assistant. Based at our stadium, St James Park this role will cover a wide range of administration duties which will need to be carried out to a high standard.
Who are we?
Exeter City Football Club is a special club with over 20 years of Supporters’ Trust ownership something we are very proud of. Our ownership model places our supporters and community engagement at the forefront of everything we do and we are proud to have a special place in the heart of the community. Trust ownership is reflected in our commitment to balancing on-field success with long-term sustainability and we have a remarkable track record of nurturing talent through our Academy, promoting players to the first team, and maximising their performanc
Culture
We recognise the advantages of having a diverse workforce with a broad range of skills, diversity of experiences and perspectives and we embrace the creativity and innovation this brings. We pride ourselves on having an inclusive culture and a workplace that brings opportunity, development and growth. We embrace a culture of accountability where we set clear expectations and goals, open lines of communication and strong leadership.
Role & Responsibilities
Reception duties will include warmly welcoming visitors, customers and contractors and being the first point of contact for all telephone calls and email enquires ensuring that they are directed to the appropriate individual(s). Maintaining a working knowledge of colleague’s calendars is essential in order to direct calls and visitors accordingly and maintain a tidy and professional reception area, creating a great impression to all visitors.
Ticketing administration duties will include positively engaging with customers and identify customer needs, ensuring all data is entered correctly into the system and stored in line with company policy and GDPR regulations. Assisting customers in finding the appropriate seat(s)/ticket(s) providing advice, recommendations and information on the match, stadium layout facilities etc in order to allow them to make an informed decision. Processing cash and card payments including refunds and exchanges where appropriate and fulfilling telephone and online ticketing orders ensuring ticket collections are printed and available on the required day and postal orders are fulfilled within the required time period.
Retail duties will include arranging and labelling merchandise ensuring items are displayed appropriately and rails/shelves are properly stocked. Serving customers in store, identifying customer needs and assisting customers in finding the products they are looking for providing advice and recommendations.
Fulfil online and telephone orders ensuring orders are processed efficiently with the relevant items picked, packed and sent out or stored appropriately for collection. Processing customer payments, refunds and exchanges where appropriate and printing of personalised shirts in accordance with sales. Support in stock room ensuring stock is stored appropriately and this area is clan and tidy and stock is easily accessible and the shop is clean, tidy and organised at all times.
Candidates
We are looking for proactive individuals that are customer focused, have a keen eye for attention to detail and bring resilience through their ability to adapt and come up with solutions. Time management skills are essential in order to multi-task and prioritise workload and candidates must have a friendly and professional etiquette.
Administration skills and experience/knowledge of using a wide range of software packages including Microsoft Word, Excel, and Outlook is essential and candidates must have basic numeracy skills. Experience in a similar role is preferred but training will be provided.
Prior to commencing work a right to work document(s) must be presented and references and a DBS Check will need to be undertaken.
Job Description
Please click here to view the job description.
How to apply
If you wish to apply for this position please follow this link:
https://ecfc.peoplehr.net/Pages/JobBoard/Opening.aspx?v=7ed4a6ce-4650-48ec-a848-24e7bee97b6a
Only completed applications that are submitted via People HR will be accepted. Any applications after the closing date will not be accepted.
- The closing date is: Sunday 16th February 2025.
- Interview date: To be confirmed
All candidates will require a DBS Check and must be able to prove their eligibility to work within the UK. ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.